Frequently asked questions
我們通常在收到訂單後的 1–2 個工作天內出貨。週末及公眾假期可能稍有延遲，敬請見諒。
We usually ship within 1–2 business days after receiving your order. There may be slight delays during weekends and public holidays—thank you for your understanding.
當您的訂單出貨後，我們會透過電郵提供物流追蹤號碼，您可隨時掌握配送進度。
Once your order has been shipped, we will send you a tracking number via email so you can monitor the delivery status.
如商品有瑕疵或寄錯，請於收到商品後 7 天內聯絡我們，我們將協助您處理退換貨事宜。請注意，已拆封或使用過的商品恕不接受退換。
If the product is defective or incorrect, please contact us within 7 days of receiving it. We’ll assist you with the return or exchange process. Please note that opened or used items are not eligible for return or exchange.
我們歡迎企業或團體大量訂購，並提供專屬優惠。請透過 whatsapp +852 84821120 與我們洽談合作細節。
Yes, we welcome bulk orders from businesses or groups and offer exclusive discounts. Please contact us via WhatsApp at +852 84821120 to discuss collaboration details.
是的，我們採用加密技術保護您的付款資訊。所有交易皆透過受信任的第三方支付平台處理，包括信用卡、Apple Pay、Google Pay 等，確保您的資料安全無虞。
Absolutely. We use encryption technology to protect your payment information. All transactions are processed through trusted third-party platforms, including credit cards, Apple Pay, Google Pay, and more—ensuring your data is safe.
有的，我們提供專業面部護理服務。 如需預約，請透過 WhatsApp 聯絡我們：+852 84821120（大埔門市）。
Yes, we do! We offer professional facial treatments at our Tai Po store. To book an appointment, please contact us via WhatsApp at +852 84821120.
是的，我們提供海外配送服務。請注意，海外運費將由買家自行承擔，費用依目的地及物流方式而異。 如需了解更多海外運送詳情，歡迎透過 WhatsApp 聯絡我們：+852 84821120。
Yes, we do offer international shipping. Please note that shipping fees for overseas orders are borne by the buyer and vary depending on destination and shipping method. For more details about international shipping, feel free to contact us via WhatsApp: +852 84821120.